Refund policy
Last Updated: September 15, 2026
At Tizuno we want you to actually like what you bought. If you do not, returning it is simple.
Order Cancellations You can cancel within 24 hours of placing your order by emailing info@tizuno.com with your order number. After that we cannot guarantee cancellation, since your order may already be in processing. Once it has shipped, cancellation is no longer possible, but you can return it after delivery under this Refund Policy.
30 Day Easy Returns You have 30 days from the day your order arrives to return it. To qualify, items must be unused, in original condition, and returned with their original packaging, tags and accessories. Contact our support team and we will walk you through it. Restocking Fee: $0. We do not charge one.
Return Policy Overview Return Window: 30 days from the day you receive your order Condition: unused, original condition, all packaging, tags and accessories included Easy Returns: contact our support team and we will guide you through the process Restocking Fee: none
Return Costs Defective or Incorrect Products: no cost to you if the item is wrong, arrived damaged by the carrier, or is defective in any way. Change of Mind: you cover the actual return shipping cost if you ordered the wrong item, it does not fit, or you no longer want it. Original shipping costs are not refundable. Shipping timings are set out in our Shipping Policy.
How to Return an Item
- Contact us. Email info@tizuno.com with your order number and the reason for the return.
- Pack Your Item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send It Back. Ship it using the instructions in your return authorization email, with the carrier or method we recommend there.
Refund Process Inspection: once your return reaches us we inspect it against the criteria above. Refund Timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may take a little longer to post it.
Exchanges We accept exchanges. Email info@tizuno.com for a different size, color or product and we will sort it out quickly.
Order Not Delivered If your order has not arrived within the expected window, email info@tizuno.com with your order number. We will investigate with the carrier. If the package is confirmed lost, you get a full refund to your original payment method or a replacement at no cost.
Non-Returnable Items For hygiene and safety reasons some items cannot be returned. These are clearly marked as non-returnable on their product pages.
Changes to This Policy We may update this Refund Policy at any time. Changes appear here with a revised Last Updated date. Continuing to use our website after a change means you accept the updated policy.
Questions? Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 24487 Pleasanton Road, Leon Iowa 50144, United States
Store Email: info@tizuno.com
Store Phone: +16412386296
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.